FAQ

Frequently Asked Questions

How much storage do project get?

A project has 100 GB of common storage, that can be used by all project members. Additionally, each project member has 25 GB of storage assigned to them. For data import, there is 25-50 GB of optional storage for data import.

Can we have custom configuration of vCPU and RAM on virtual machine?

There are 6 configurations available. No custom configuration is available at the moment

How many users can share the Silicon Cloud Chromebox?

It is strongly recommended that each user has their own Chromebox, as this is their “workstation.”

Do we need an Internet connection to use Silicon Cloud?

Yes, an internet connection will be necessary to set-up the VPN connection to access Silicon Cloud. Both WIFI, as well as direct cable connection to the router are supported. However, the latter is recommended to have a more stable connection for a better user experience.

What is the typical turnaround time to fulfill an online order?

Depending on your location, it would take approximately 1-2 weeks (if the order is within Southeast Asia) from the time you placed your order to the time you received your hardware (Chromebox + Yubikey). Orders from outside Southeast Asia may take 2-3 weeks depending on the location and shipment option. Note- this is only an estimated time as Customs rules regarding hardware import may differ from country to country